If the network connection status is still stuck on obtaining IP address, proceed to the next troubleshooting tip. After that, re-establish connection with the Wi-Fi network. Power off your device and power it back on after a couple of seconds. You can recheck and confirm the network details if you have access to the router’s admin panel. So you must ensure that you have all the correct details about the new network. When you are connecting to a network manually, selecting the wrong Security type could also cause the Wi-Fi network’s status to be stuck on ‘Obtaining IP address’ on your device. If the network SSID or password/PIN were changed, get the new details, forget the old network details on your device (see Method #3 above), and reconnect to the new network. If the error is happening on a Wi-Fi network that you had connected to previously, check with the administrator whether he/she hasn’t changed network credentials - SSID name and password. Check that you have the correct PIN/password to the network. Feeding an incorrect password could get the network stuck in the ‘Obtaining IP address’ loop too. This is another troubleshooting check you should run. Reconnect to the Wi-Fi network, enter its authorization credentials, i.e., password (if any) and check if the error persists. Next, tap Forget to erase the network’s credentials from your device. Navigate to Settings > Network & Internet > Wi-Fi and select the network that’s stuck in the ‘Obtaining IP address’ loop. If the error persists after moving your device closer to the router, try forgetting the Wi-Fi network and re-establish the connection. You should move your phone closer to the router and check if the Android OS is now able to establish a connection with the Wi-Fi network. If you are out of your router’s optimum connection range, your phone might find it difficult to connect to the network. Now try reconnecting to the network and check if the ‘Obtaining IP address’ error persists or not. Or navigate to Settings > Network & Internet and toggle off the Wi-Fi network.įollow the same steps to re-enable the Wi-Fi on your device. You can disable Wi-Fi by swiping the notification panel down and tapping the Wi-Fi icon. Turn off your phone’s Wi-Fi and turn it back on.
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